Covid-19 (Coronavirus) - Service Update
In light of the rapidly changing situation at present we wanted to take this opportunity to update you on how the Covid-19 (Coronavirus) outbreak has impacted on Essex Pension Fund, and how we are responding to ensure that it is business as usual for all our scheme members.
Firstly, I want to assure you that Essex Pension Fund is operating almost normally at this very difficult time thanks to our robust remote working practices which have allowed us to successfully transfer over to working from home. In addition to this are operating a skeleton staff level in our office on Mondays and Thursdays, who are sorting incoming and outgoing post and ensuring that payments are processed.
We are constantly reviewing how we work and are developing new ways to make sure our scheme members can continue to manage their pensions normally despite the difficulties that lockdown has caused. For example, we have added forms in different formats to allow them to be electronically signed and emailed to your employer or payroll provider.
Scheme members can also update their personal details via our online self service facility, Member Online. You will need to register before you can use the service, and should email email@example.com for further information.
We understand that you have many questions about the impact of Covid-19 on your pension, and you can find answers to the most frequently asked questions and up to the minute updates on the national LGPS website.
However, if you have any questions about your pension account you can contact the pensions team by phone on 03330 138 384 during normal office hours, or by email firstname.lastname@example.org.